Home → Support & AMC

We Don't Just Deliver. We Partner.

Your success is our success. Every InsureFlow deployment comes with dedicated post-deployment support, training, updates, and a direct line to our team.

What's Included
End-to-end support from day one

From the moment you go live, our team is with you — ensuring your platform runs smoothly, your team is trained, and your business grows.

👤
Dedicated Support Manager
A single point of contact who knows your brokerage, your setup, your team. No ticket queues, no explaining your issue from scratch every time.
🎓
Team Training
Comprehensive training for your admins, operations team, and agents. Hands-on sessions, video recordings, user manuals — everything your team needs to be self-sufficient.
🐛
Bug Fixes & Patches
Any bugs found post-deployment are fixed on priority. Security patches applied proactively. You never have to worry about vulnerabilities.
🔄
Platform Updates
Regular updates with new features, performance improvements, and compatibility fixes. Stay current without additional development costs.
📞
Helpdesk Access
Email, phone, and WhatsApp support during business hours. Critical issues get immediate attention with defined SLA response times.
📊
Health Monitoring
We monitor your platform's uptime, API response times, database health, and storage usage. Issues are detected and resolved before they impact your business.
Support Lifecycle
From go-live to long-term partnership
1
Hyper-Care Period (First 30 Days)
Immediately after go-live. Our team is on standby. Daily check-ins with your operations team. Any issues resolved within hours. This is the most critical period and we treat it that way.
2
Stabilization Phase (Month 2-3)
Weekly review meetings. Fine-tuning based on real usage patterns. Additional training sessions as your team discovers advanced features. Performance optimization based on actual data volumes.
3
Ongoing AMC (Month 4 onwards)
Dedicated support manager available via phone, email, and WhatsApp. Monthly health check reports. Quarterly review meetings. Bug fixes, security patches, and minor enhancements included.
4
Growth Partnership (Ongoing)
As your brokerage grows, we grow with you. New insurer integrations, additional features, scaling infrastructure, adding new product lines — all available as enhancement projects with priority scheduling.
SLA Commitments
Response times you can count on
PriorityDescriptionResponse TimeResolution Time
P1 — CriticalSystem down, no workaround30 minutes4 hours
P2 — HighMajor feature broken, workaround available2 hours1 business day
P3 — MediumMinor feature issue, cosmetic bug4 hours3 business days
P4 — LowEnhancement request, question1 business dayScheduled