Privacy Policy

This Privacy Policy explains how InsureFlow ("we", "us", or "our") collects, uses, and protects your information when you visit insureflow.biz or request a product demo. InsureFlow is operated from Ahmedabad, Gujarat, India, and is subject to Indian data protection laws, including the Information Technology Act, 2000, the Sensitive Personal Data or Information Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Information We Collect

We collect only the information you voluntarily provide, plus minimal technical information needed to operate the website.

Information you provide directly (via the demo request form):

• Full name
• Company or brokerage name
• Business email address
• Phone number
• Approximate team size (number of agents)
• Any message you choose to include

Information collected automatically:

• Standard web server logs (IP address, browser type, pages visited, access timestamps) — retained for security monitoring and troubleshooting.

We do not currently use analytics or advertising cookies on this website. If we add them in the future, this policy will be updated and a consent mechanism will be provided where required.

2. How We Use Your Information

We use the information you provide only for the following purposes:

• To schedule and conduct product demonstrations you request
• To respond to your enquiries and follow up on sales conversations
• To send you information about InsureFlow that you have specifically requested
• To maintain the security and integrity of our website

We do not use your information for automated decision-making or profiling, and we do not sell your personal data to any third party.

3. How Your Information is Stored

Demo request form submissions are processed through a third-party form delivery service, and are then delivered to our business email inbox at info@insureflow.biz. Once received by us, submissions are stored in our business email system and, where relevant, in our internal sales records.

4. Who We Share Your Information With

We do not share, sell, or rent your personal information to third parties for their own marketing purposes. We may share limited information only in the following circumstances:

• Service providers that help us operate the website or communicate with you — such as our email provider, and hosting provider. These parties are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal obligations — where disclosure is required by law, by a valid court order, or by a lawful request from a government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; any successor will be bound by this Privacy Policy.

5. Data Retention

We retain demo request information for as long as reasonably necessary to respond to your enquiry and maintain our business records. Typical retention is up to 24 months from last contact, after which records are deleted unless a longer retention period is required by law or an active business relationship exists.

Server logs are retained for up to 90 days.

6. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or incomplete
• Request deletion of your personal information, subject to our legal and business record retention obligations
• Withdraw consent at any time for communications you previously opted into
• Opt out of future marketing communications

To exercise any of these rights, contact us at info@insureflow.biz. We will respond within a reasonable timeframe.

7. Security

We use reasonable technical and organisational measures to protect your personal information, including HTTPS encryption for all website traffic, access controls on our business systems, and secure infrastructure hosted on AWS. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is intended for business users (insurance brokers and their teams) and is not directed at children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the date of the most recent change. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

InsureFlow
MZ Corporate House, Iskcon Ambli Road, Ashok Vatika, Double Road Corner
Ahmedabad, Gujarat 380058, India
Email: info@insureflow.biz
Phone: +91 816 025 0674

This Privacy Policy is governed by the laws of India. Any dispute arising from this policy will be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.