End-to-end claim lifecycle for insurance brokers. Multi-insurer tracking. IRDAI TAT compliance. Document workflow. AI claim triage and fraud scoring. Built for the brokers who measure customer experience by how fast claims close.
A customer with a smooth claim experience becomes a repeat buyer for life. A customer with a stuck claim becomes a one-star review and a competitor's referral. Yet most brokerages run claim management on spreadsheets, WhatsApp groups, and prayer — losing visibility, missing IRDAI TATs, and exposing themselves to regulatory risk.
InsureFlow's Claim Management module turns claims from your weakest workflow into your strongest customer-retention engine. Every claim is tracked, timed, escalated, and closed with a complete audit trail — across every insurer you work with.
From the moment a customer intimates a claim to the moment the settlement amount hits their bank account — every stage is tracked, time-stamped, and visible to the right people.
IRDAI mandates specific turnaround times for every claim milestone. Missing them invites regulatory scrutiny. InsureFlow tracks each TAT in real time with countdown timers and automatic escalation.
When a claim is intimated, the AI evaluates it against policy details, claim history, document patterns, and known fraud signals — then routes to the right handler with the right priority.
B2C mobile app and customer portal let policyholders intimate claims, upload documents, and track progress without calling your office.