12 Questions to Ask Before You Buy

What's Inside the Guide

Six pages of straight-talk questions across the dimensions that actually matter — not the ones vendors love showing in demos. Read it before your next vendor meeting and walk in with a checklist instead of a wishlist.

• 1
  Source code & data ownership
  If I leave, what do I take with me?
• 2
  Insurer API integrations
  Pre-built or theoretical? Live demo proof.
• 3
  Commission engine flexibility
  Slabs, tiers, products, claw-backs, TDS — can it really handle your rules?
• 4
  AI claims (and proof)
  Marketing buzzword or actual working models?
• 5
  IRDAI compliance & audit
  Built-in, bolted-on, or your problem?
• 6
  + 7 more critical questions
  Total cost of ownership, exit clauses, SLA, security, scaling, customisation, support.

Who Wrote This Guide

This guide is written by the team at White Pearl IT Solution Pvt Ltd — a Gujarat-based enterprise software company established in 2007. Over 17 years we've built insurance, hospitality, pharma, and finance platforms. We've also spent a lot of time talking to brokers who got burned by their previous vendor. This guide is what we wish every broker had read before signing.